During the busy holiday season packages are more likely to be lost or stolen which is beyond our control. We do provide insurance on our packages through USPS. In the instance that you would like to add Signature Confirmation to your order it will be an additional 3$ and is available at check out. Once packages are shipped, WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. In the instance that your package is lost or stolen please contact USPS Customer Service at 1(800)-275-8777.